As a Human Resource leader and business partner in operational and staff leadership roles, Jim forms strong partnerships with managers at all levels to create and execute strategic plans. In today's competitive markets, it is essential for all customer-driven operations to deliver an exemplary service model — and Jim's background has forged this convergence within Human Resources.
Jim's experience spans all facets of the hospitality industry. His background in high-volume, multi-faceted, global service organizations provides the foundation to understand client needs — generating innovative solutions that yield mutually beneficial outcomes.
Early in his career, Jim worked as an executive chef for hotels and restaurants throughout the northeast, including Restaurant Associates, Princeton University, Intercontinental, Hilton, and Omni hotels. The majority of his hospitality HR experience was with HMS Host (Airports and Motorways Division) and Aramark Sports and Entertainment, including the opening of the MLB NY Mets venue.
Currently, he serves as a fractional HR Advisor building sustainable and scalable processes for small to mid-sized multi-unit hospitality and retail businesses.
Jim received his BS in Management and Marketing from Franklin Pierce University and his AOS from the Culinary Institute of America. He earned the ACF's Certified Executive Chef (CEC) designation in 2001, achieved his SPHR certification in 2003, and added the SHRM Senior Certified Professional (SCP-SHRM) in 2020 — maintaining both HR certifications through ongoing professional development.
Jim helps small to mid-sized organizations benefit from a Center of Excellence mentality while leading organizational development toward a sustainable human resources model. Driving capacity, capability, and engagement are his keys to building a healthy business — one restaurant at a time.
Hospitality People Ops. (HPO) — We are passionate about the future of work and helping transform the hospitality industry through a people-first mindset.
Please Review Our Focus Areas for Hospitality Businesses →Take the People Operations Assessment and receive a free 1-hour consultation with Jim.